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Plusnet’s latest rebranding effort, headlined by the ‘No Fluff’ TV advertisement, is a pivotal shift in the company’s marketing strategy, taking on the likes of Sky and BT (note Plusnet is a subsidiary of the BT Group). Launched under the new brand platform ‘That’s a Plus’, the ad features comedian David Earl and showcases an innovative approach to telecommunication marketing. The campaign, developed by Accenture Song, embraces a customer-centric value proposition with a focus on straightforward broadband services at straightforward prices. This resonates particularly in the current economic climate where consumers seek value from their utility providers.
The ‘No Fluff’ advert, directed by Gustav Sundstrom, symbolically presents a man tackling a giant ball of fluff in his living room, eventually uncovering a vibrant pink Plus symbol. This imagery is a metaphor for the unnecessary complexities often associated with broadband services, and Plusnet’s commitment to eliminating these extras, focusing on what matters to consumers. David Earl’s voiceover adds a touch of humour and relatability to the campaign, reinforcing Plusnet’s brand identity as approachable and grounded.
This rebranding extends beyond the TV ad, permeating all customer touchpoints, including TV, video on demand, social media, and direct mail. The brand’s online presence at plus.net also mirrors this new approach with its bold and simple visual world. On social media, the campaign is further amplified through eye-catching animated 3D pluses, creatively illustrating the various benefits Plusnet offers as a straightforward broadband provider. These animations, crafted by digital 3D artist Jon Noorlander, add a modern and engaging layer to the campaign.
The transformation aligns with Plusnet’s historical strengths – value and trust – while also setting a course for continued growth across the UK. Jo Carman, Director at Plusnet, highlights that this rebrand was a result of a complete transformation of the business and brand around a new focus: providing uncompromised quality in broadband services while ensuring simplicity and ease of use.
Vix Jagger from Accenture Song UK explains that the essence of ‘That’s a Plus’ is about distilling the brand to its core – delivering straightforward, affordable internet services without unnecessary embellishments. The departure from the ‘Plusnet Joe’ persona, a staple for 13 years, to a more stripped-back and focused branding, reflects a deeper understanding of contemporary consumer preferences and the need for authenticity and directness in brand communication.
This strategic shift in Plusnet’s branding not only differentiates it in a crowded market but also speaks directly to a growing consumer base that values transparency, simplicity, and practicality in their service providers. The ‘No Fluff’ campaign is a bold statement in a sector often criticized for its complexity and hidden costs, positioning Plusnet as a brand that understands and responds to the evolving demands of modern consumers.
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