BT Complete WI is designed to deliver wall-to-wall coverage around your home. It uses Wi-Fi discs that extend the signal of your Smart Hub 2, providing a strong Wi-Fi signal in every room. This makes it an ideal solution for households experiencing poor Wi-Fi signals or no signal in certain areas.
Once you purchase BT Complete Wi-Fi, you’ll receive a new Smart Hub 2 and a single Wi-Fi disc in the post. For the majority of households, this one disc provides sufficient coverage. If you require additional coverage, you can request up to two extra discs free of charge, either individually via the online troubleshooter or by speaking to a BT advisor.
The cost of BT Complete Wi-Fi depends on the package you purchase. Where the full fibre packages are more expensive, you’ll save £7 per month compared to the FTTC fibre packages. The real standout feature of BT Complete Wi-Fi is the Complete Wi-Fi Guarantee. With this, BT guarantees a strong Wi-Fi signal in every room of your home. However, if for any reason you can’t get a signal everywhere, you can claim £100 back, making this a risk-free solution to your Wi-Fi woes.
| Fibre Package | Complete Fibre Cost |
| BT Full Fibre 100 | £5 per month (was £10) |
| BT Full Fibre 500 | £5 per month (was £10) |
| BT Full Fibre 900 | £5 per month (was £10) |
| BT Fibre Essential | £12 per month |
| BT Fibre 1 | £12 per month |
| BT Fibre 2 | £12 per month |
BT Complete Wi-Fi uses unique Wi-Fi discs to work in conjunction with BT’s new Smart Hub 2. This creates a single, seamless, and powerful Wi-Fi network in your home. As a result, not only will you get wall-to-wall coverage, but also faster Wi-Fi speeds.
Moreover, BT Complete Wi-Fi cleverly switches from one Wi-Fi disc to another to give you the strongest and fastest signal throughout your home. This means you no longer need to use Wi-Fi extenders. It’s recommended to remove any Wi-Fi extenders before installing Complete Wi-Fi, as they may cause interference and impact its performance.
The Smart Hub 2 is yours to keep. However, the Wi-Fi discs remain the property of BT. If you decide to downgrade or cease your service, you’ll need to return the discs within 30 days, or you’ll be charged £30 per disc.
To order BT Complete Wi-Fi, you can do so online or by speaking to a sales advisor at 0800 0800 150. If you prefer, you can also buy the equipment as a standalone product. However, the standalone product does not come with the Complete Wi-Fi Guarantee.
While BT Complete Wi-Fi and Whole Home Wi-Fi both aim to eliminate Wi-Fi dead spots, they don’t work together. Whole Home Wi-Fi is designed to work with any broadband provider to create a separate network, while Complete Wi-Fi is a BT-specific solution with improved firmware integrated into the Smart Hub 2.
Unfortunately, as of the time of writing, the Smart Hub 2 does not currently have a guest network facility. This may be subject to change in the future.
In conclusion, BT Complete Wi-Fi is a promising solution for households struggling with Wi-Fi coverage. By delivering a strong, wall-to-wall Wi-Fi signal, it can significantly improve your home’s internet connectivity.
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