Switching from BT Broadband to Virgin Media

Switch from BT to Virgin Media
Switching in 4 Easy Steps - Switching from BT to Virgin Media has never been easier. With Virgin Media's superfast, reliable network, seamless switching process, and no setup fees, it's an ideal choice for those looking to upgrade their broadband experience. This guide walks you through everything you need to know about making the switch.

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: Consider switching broadband to get better deals or faster speeds that fit your needs more effectively.

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Switching from BT to Virgin Media

1. Overview

Overview of Switching Broadband Providers

Choosing the right broadband provider can significantly enhance your online experience. Whether for streaming, gaming, or remote work, the quality and reliability of your internet connection are paramount. This guide provides a comprehensive overview of switching from BT Broadband to Virgin Media, highlighting the benefits, steps involved, costs, and additional resources to ensure a seamless transition. For more information on switching broadband providers, visit Ofcom's Switching Broadband Providers.

Benefits of Switching to Virgin Media

Switching to Virgin Media from BT Broadband offers several advantages:

  • Higher Speeds: Virgin Media provides some of the fastest broadband speeds available in the UK, ensuring seamless streaming, gaming, and browsing.
  • Exclusive Offers and Bundles: Access to special bundles that include TV, phone, and mobile services, often at competitive prices.
  • Improved Customer Service and Reliability: Virgin Media is known for its reliable network and dedicated customer support, enhancing your overall user experience.
  • One Touch Switch: A new process that simplifies the switching experience, making it easier and faster than ever before.

Christian Hindennach, Chief Commercial Officer, Virgin Media O2: "Switching broadband providers can often feel like a time intensive and daunting task, but the new ‘One Touch Switch’ process is set to change that, creating a smoother process for customers wishing to move to another operator."

Switching to Virgin Media in 3 Simple Steps

1
Select Your Package
Enter your postcode to check service availability in your area, then choose the deal that fits your needs.
2
Provide Your Details
Opt for switching during checkout and supply your current provider's information so Virgin Media can handle the rest.
3
Enjoy Seamless Service
Your existing contract will end as the new one begins, ensuring no overlapping bills and uninterrupted service.

2. Comparison of BT vs. Virgin Deals

Below, we’ve compared like-for-like deals from Virgin Media and BT side-by-side. This will help you see how speeds, prices, and offerings measure up so you can choose the best broadband deal for your home.

Virgin Media M125 vs BT Fibre 2

Virgin Media M125

132Mbps average speed
£26.99/month
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BT Fibre 2

74Mbps average speed
£30.99/month
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Virgin Media M250 vs BT Full Fibre 100

Virgin Media M250

264Mbps average speed
£28.99/month
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BT Full Fibre 100

100Mbps average speed
£31.99/month
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Virgin Media M350 vs BT Full Fibre 300

Virgin Media M350

362Mbps average speed
£29.99/month
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BT Full Fibre 300

300Mbps average speed
£34.99/month
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Virgin Media M500 vs BT Full Fibre 500

Virgin Media M500

516Mbps average speed
£33.99/month
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BT Full Fibre 500

500Mbps average speed
£39.99/month
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Virgin Media Gig1 vs BT Full Fibre 900

Virgin Media Gig1

1130Mbps average speed
£40.99/month
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BT Full Fibre 900

900Mbps average speed
£47.99/month
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Virgin Media Gig2 vs BT Full Fibre 900

Virgin Media Gig2

2000Mbps average speed
£69.99/month
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BT Full Fibre 900

900Mbps average speed
£47.99/month
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2. Check Availability

Service Availability in Your Area

Before making the switch, it’s essential to confirm that Virgin Media services are available in your area. You can check availability by entering your postcode on the Virgin Media website

Coverage and Network Reliability

Virgin Media boasts impressive network reliability statistics, with a 99.85% network reliability rate. Compared to BT Broadband, Virgin Media often offers higher average speeds and a more extensive network in certain regions, making it a strong contender for your broadband needs. Learn more about One Touch Switching.

3. Choose Your Virgin Media Package

Overview of Virgin Media Packages

Virgin Media offers a variety of packages tailored to different needs:

  • Broadband Only: Ideal for those who only require internet access.
  • Broadband and TV: Perfect for households that want both internet and television services.
  • Broadband, TV, and Phone: Comprehensive packages that include internet, TV, and home phone services.
  • Bundles with O2 Mobile Services: Combining broadband with mobile services for added convenience and savings.

Detailed Package Options

Package Name Speed Price Contract Description Explore
Volt Fibre Broadband M50 M125 Volt £48/month 18-month Enhanced speed package for users requiring faster internet performance. Explore
M125 Fibre Broadband 132Mbps £25/month 18-month Suitable for average households with moderate internet usage. Explore
M250 Fibre Broadband 264Mbps £28.99/month 18-month Ideal for busy households with multiple devices. Explore
M350 Fibre Broadband 362Mbps £29.99/month 18-month Perfect for HD streaming, gaming, and using smart devices simultaneously. Explore
M500 Fibre Broadband 516Mbps £33.99/month 18-month Designed for superfast downloads and highly connected homes. Explore
Gig1 Fibre Broadband 1130Mbps £40.99/month 18-month Future-proof your home with the fastest broadband speed available. Explore
Gig2 Fibre Broadband 2000Mbps £50.99/month 18-month Ultra-fast broadband for the most demanding internet users. Explore

Special Bundles and Offers

Virgin Media offers exclusive bundles that provide additional benefits:

Bundle Name Includes Description Explore
Bigger Combo Bundle + Sports HD M500 Fibre Broadband, Sky Sports HD, 195+ TV channels Includes M500 Fibre Broadband, Sky Sports HD, and 195+ TV channels. Explore
Mega Volt Bundle Gig1 Fibre Broadband, 230+ channels, Netflix Standard, unlimited O2 SIM Offers Gig1 Fibre Broadband with 230+ channels, Netflix Standard, and an unlimited O2 SIM. Explore
Xbox Bundle Xbox Series S or £150 Bill Credit Available for new customers ordering specific bundles within a promotional period. Explore

These bundles often come with no setup fees and additional perks like smart support and refer-a-friend credits.

4. Steps to Switch from BT to Virgin Media

Step 1: Order Your Virgin Media Package

Select the Virgin Media package that best suits your needs. Take advantage of promotions such as no setup fees. Add your chosen package to your basket and proceed to checkout. Ensure you have your current provider details handy to facilitate the switch. For more details on how to switch, visit BT's Switching Page.

Step 2: Prepare for the Switch

  • Scheduling the Switching Date: Virgin Media will provide a switching date, typically within two weeks. You can choose a later date if needed.
  • Receiving Equipment: Virgin Media will send you the necessary equipment, such as the Virgin Media WiFi Hub, free of charge.

Step 3: Connect and Activate

  • Connecting Your Equipment: Once your Virgin Media equipment arrives, connect it to your home network. Virgin Media will notify you via text when your broadband is activated.
  • Seamless Transition: Your current BT Broadband service will end as Virgin Media’s service begins, ensuring no overlapping bills or loss of service.

Handling Overlapping Services

Ensure that your BT contract ends as Virgin Media’s service starts to avoid paying for two services simultaneously. Virgin Media manages the transition to ensure a smooth handover. For more information, visit Ofcom's Switching Broadband Providers.

Explore Package

5. Costs and Fees

Monthly Costs

The cost of your Virgin Media package will depend on the plan you choose:

  • Initial Monthly Total: For example, selecting the Volt Fibre Broadband at £48/month plus your O2 sim at £6/month brings the initial total to £54/month.
  • Price Increases: Prices may increase each April from 2025 by the Retail Price Index rate of inflation announced annually, plus an additional 3.9%.

One-Off Fees

  • Setup Fees: Currently, Virgin Media offers no setup fees for new customers switching broadband.
  • Equipment Return Fees: Ensure you return any BT equipment promptly to avoid non-return charges.

Early Termination Fees with BT

If you switch before your BT contract ends, you may incur early termination fees. These fees are typically equivalent to the remaining months on your contract. It’s advisable to wait until your contract expires to avoid substantial costs.

Example: If your BT Broadband costs £35 per month and you have 10 months left on your contract, you would need to pay £350 to get out early. For more details on BT's early termination fees, visit BT's Switching Page.

6. Equipment Returns

Returning BT Equipment

  • Process: Request a pre-paid returns bag from BT, pack the equipment, and post it back using the provided packaging.
  • Avoiding Charges: Ensure you return all BT equipment within the specified timeframe to avoid non-return fees.

Virgin Media Equipment

  • Provided Equipment: Virgin Media supplies equipment such as the Virgin Media WiFi Hub at no additional cost.
  • Ownership and Return Policies: The equipment is leased for the duration of your contract. Upon contract termination, you may need to return the equipment to Virgin Media to avoid additional charges.

7. FAQs

  • How easy is it to switch broadband providers?

    Switching broadband providers is straightforward, especially with Virgin Media handling most of the heavy lifting. The process involves selecting a new package, scheduling a switch date, and connecting your new equipment.

  • How long does the switch take?

    Typically, the switch can be completed within two weeks. In most cases, service disruption is minimal, often limited to about 30 minutes on the day of the switch.

  • Can you keep your current phone number?

    Yes, you can transfer your existing phone number to Virgin Media without any issues.

  • Cancellation Fees

    BT may charge early termination fees if you switch before your contract ends. These fees can add up, so it’s recommended to wait until your contract is completed.

  • Returning BT Equipment

    All BT-supplied equipment must be returned promptly using the pre-paid return method to avoid additional charges.

  • Transferring Phone Numbers

    Transferring your phone number from BT to Virgin Media is straightforward and can be done during the switching process.

  • Do you need an engineer for installation?

    Most installations are self-install with the provided Virgin Media WiFi Hub. However, some homes might require an engineer visit, especially if additional setup is needed.

  • What happens if the switch is delayed?

    If there’s a delay beyond one working day, Virgin Media is required to compensate you. Ensure you stay in contact with Virgin Media support to resolve any issues promptly.

8. Comparison of Packages

Virgin Media vs. BT Broadband

Speed Comparisons

Virgin Media typically offers higher broadband speeds compared to BT, especially with packages like Gig1 Fibre Broadband, which provides up to 1130Mbps. This ensures faster downloads, smoother streaming, and better overall performance.

Price Comparisons

While Virgin Media’s prices may be slightly higher, the increased speeds and additional benefits often provide better value for money. For example, Virgin Media’s M250 Fibre Broadband offers 264Mbps for £28.99/month, which is comparable to BT’s offerings but with enhanced speed and reliability.

Additional Benefits

  • O2 Priority: Exclusive perks and rewards when you bundle with O2 mobile services.
  • WiFi Guarantee: Virgin Media promises download speeds of at least 30Mbps in every room or a £100 bill credit.
  • Smart Support: Virgin Media’s unique tool that combats broadband snags by monitoring your hub 24/7.
  • Connect App: Allows users to run an intelligent Wi-Fi home scan, smooth out any snags, and manage device connectivity.

Best Value Packages

Depending on your household size and internet usage, certain packages offer better value:

  • For Average Households: M125 Fibre Broadband at £25/month offers a good balance of speed and cost.
  • For Busy Households: M250 Fibre Broadband at £28.99/month is ideal for households with multiple devices and high internet usage.
  • For Power Users: Gig1 Fibre Broadband at £40.99/month provides the fastest speeds available, suitable for heavy streaming, gaming, and smart home devices.

9. Special Offers and Promotions

Current Promotions

  • Xbox Series S or £150 Bill Credit: Available for new customers ordering specific bundles within a promotional period.
  • No Setup Fee Promotions: Currently, Virgin Media offers no setup fees for new broadband customers.
  • Refer a Friend: Existing customers can claim a £50 bill credit when they refer a friend who switches to Virgin Media.

Eligibility and Terms

  • New Customer Requirements: Offers are typically available only to new customers.
  • Contract Lengths and Conditions: Most promotions are tied to an 18-month contract.
  • Limitations and Exclusions: Offers cannot be combined with other promotions and are subject to availability.

As reported by Uswitch, when switching to Virgin Media, consumers will immediately unlock access to £500 worth of deals every year via Priority from O2, as well as Virgin Media’s market-leading WiFi guarantee, the industry’s top-rated broadband experience, and the best combined connectivity service*

10. Customer Support and Resources

Virgin Media Support Channels

  • Phone Support: Call Virgin Media experts at 0333 210 1126 for assistance.
  • Live Chat: Access live chat support through the Virgin Media website.
  • Email Support: Reach out via email for detailed inquiries.

Setup Assistance

  • Guides for Setting Up Equipment: Virgin Media provides detailed guides and videos to help you set up your WiFi Hub and other equipment. Visit our Guides Section for more information.
  • Troubleshooting Common Issues: Access troubleshooting tips on the Virgin Media Support Page to resolve common connectivity problems.

Additional Resources

  • Broadband Speed Tests: Use Virgin Media’s speed test tool to check your connection speed.
  • Comparing Broadband Deals: Utilize comparison tools to find the best Virgin Media packages for your needs. Check out our Comparison Page.

11. Recap

Recap of Benefits

Switching to Virgin Media from BT Broadband offers enhanced speeds, reliable connectivity, and access to exclusive bundles and promotions. The seamless switching process ensures minimal disruption, making it an attractive option for users seeking better broadband services.

Encouragement to Switch

With the advantages of higher speeds, no setup fees, and comprehensive customer support, switching to Virgin Media is a smart move for improving your internet experience. Take advantage of current promotions and enjoy the benefits of a superior broadband provider.

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13. Industry News: One Touch Switch

Smooth Switching and Industry-Leading Perks at Consumers’ Fingertips with the Launch of ‘One Touch Switch’

Blog • 12 September 2024

Switching broadband providers can often feel like a time intensive and daunting task, but the new ‘One Touch Switch’ process is set to change that, creating a smoother process for customers wishing to move to another operator.

This process already exists within the mobile sector, and many consumers will be familiar with the ‘text to switch’ PAC code system that millions use today. With the launch of One Touch Switch, seamless and smooth switching will now be available for broadband customers too, making it easier than ever to switch provider and benefit from better offers and perks. Learn more about the benefits on our Virgin Media M250 Broadband Page.

Why One Touch Switch is a Game-Changer

  • Smooth Switching: Under the One Touch Switch process, consumers only need to contact their new provider to switch, making the transition smoother.
  • Less Admin: You won’t need to call your current provider at all – your new provider will handle that, reducing administrative tasks and stress involved in switching.
  • Faster Process: The new process aims to complete the switch faster than ever before. With One Touch Switch, consumers no longer need to provide a 30-day notice period, and all billing and activation dates are handled in the background between the operators.

And the perks don’t stop there. As reported by Uswitch, when switching to Virgin Media, consumers will immediately unlock access to £500 worth of deals every year via Priority from O2, as well as Virgin Media’s market-leading WiFi guarantee, the industry’s top-rated broadband experience, and the best combined connectivity service*

Amazing Deals and Perks for Virgin Media and O2 Customers

  • Priority: Virgin Media customers also have access to O2 Priority where members can benefit from £500 worth of savings across exclusive rewards, unique experiences, and daily treats. Priority members also get 48-hour early access to thousands of gigs across the UK.
  • Volt Perks: In addition to access to Priority, customers who take both Virgin Media and O2 services can enjoy speed boosts, Virgin Media’s market-leading Wi-Fi guarantee, and Essential security. Volt customers can also benefit from inclusive roaming across 75 destinations including the USA, Mexico, and Australia (up to 25GB) and double data at no extra cost.
  • Smart Support: New customers will benefit from ‘smart support’, Virgin Media’s unique tool that combats broadband snags. The technology monitors customers’ hubs 24 hours a day to ensure a smooth broadband experience.
  • Connect App: The Connect app allows Virgin Media broadband users to run an intelligent Wi-Fi home scan so that they can smooth out any snags, speed up their connection around the house, and pause Wi-Fi connectivity on any selected device – perfect for managing household internet usage.
  • Refer a Friend: Existing customers can claim a £50 bill credit when they refer a friend who switches to Virgin Media.

Ready to Switch?

Ready to switch to Virgin Media today? It’s easier than ever. Simply give Virgin Media a call with the details of your current provider, or indicate that you’re switching when you place your order online. Virgin Media will handle the rest, ensuring a smooth and stress-free transition. For more information, visit Virgin Media's Switching Page.

Start Your Switch

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