How to Switch Broadband Providers
Switching broadband is easier than ever with the UK's One Touch Switch system. Here's everything you need to know.
The One Touch Switch System
Since 2022, switching broadband in the UK has been much simpler thanks to the One Touch Switch system. When you sign up with a new provider, they automatically contact your old provider and arrange the switch.
You don't need to phone your old provider to cancel - just sign up with the new one and they handle everything. This has eliminated most of the hassle that used to come with switching.
The whole process typically takes 10-14 days from signing up to being connected with your new provider.
Steps to Switch
- ✓Check Your Contract: Find out when your contract ends to avoid early termination fees.
- ✓Compare Deals: Use comparison sites to find the best deal for your needs.
- ✓Sign Up with New Provider: They'll handle most of the switching process for you.
- ✓One Touch Switch: Most switches now use the automatic switching system.
- ✓Keep Your Number: Request to keep your phone number if you have one.
- ✓Installation Day: Be home for any engineer visits if required.
Common Questions About Switching
Will I have downtime when switching?
With the One Touch Switch system, downtime is typically minimal - often just a few hours on switchover day. Some providers offer 4G backup routers to eliminate downtime entirely.
Can I keep my phone number?
Yes! Just tell your new provider you want to keep your number and they'll arrange the transfer. This applies to landline numbers associated with your broadband.
What about early termination fees?
If you're still in contract, you may have to pay fees to leave early. However, if your provider raises prices mid-contract, you typically have 30 days to leave penalty-free.
Do I need to contact my old provider?
Usually no - the One Touch Switch system means your new provider handles cancellation. Just sign up and they do the rest.