BT Full Fibre Reviews 2025
Comprehensive analysis of BT Full Fibre packages. Real speed tests, user experiences, and honest assessment of whether BT is worth the premium price.
Quick Verdict
BT Full Fibre is a premium broadband service that justifies its higher price through genuine full fibre technology, industry-leading guarantees, and reliable customer support. The Stay Fast Guarantee and Complete WiFi promise set BT apart from competitors. However, annual price increases and long contract terms may not suit everyone. Best for households wanting reliability over rock-bottom prices.
BT Full Fibre Package Ratings
Full Fibre Essential
Best for: Light users, 1-2 people
Full Fibre 2
Best for: Couples, small households
Full Fibre 150
Best for: Families, home workers
Full Fibre 300
Best for: Large households, gamers
Full Fibre 500
Best for: Power users, streamers
Full Fibre 900
Best for: Tech enthusiasts, large families
Key Features Reviewed
Speed Performance
BT consistently delivers close to advertised speeds. In our tests, Full Fibre 150 averaged 147 Mbps download and 29 Mbps upload. The Stay Fast Guarantee means BT actively monitors and maintains your connection speed.
WiFi Coverage
The Smart Hub 2 provides excellent coverage for most homes. For larger properties, the Complete WiFi guarantee ensures BT will provide WiFi discs or refund £100 if coverage isn't satisfactory.
Reliability
Full fibre technology means fewer outages than FTTC connections. BT's network monitoring and the Stay Fast Guarantee help maintain consistent performance. Downtime is rare and usually resolved quickly.
Customer Support
93% of calls handled in UK/Ireland. Wait times vary but are typically reasonable. The My BT app allows easy account management and troubleshooting. Live chat is available for quick queries.
What We Like About BT Full Fibre
- ✓Genuine full fibre (FTTP) technology - no copper cables
- ✓Stay Fast Guarantee backs up speed promises with £20 compensation
- ✓Complete WiFi guarantee ensures coverage in every room
- ✓Smart Hub 2 is one of the best ISP-provided routers
- ✓UK-based customer support with high satisfaction ratings
- ✓Reliable connection with less downtime than competitors
- ✓Good range of speed tiers to suit different needs
- ✓Symmetric upload speeds on higher tiers
Things to Consider
Annual Price Increases
Prices increase £4/month every March, adding significant cost over a 24-month contract.
Not the Cheapest
BT costs more than budget providers like Plusnet or TalkTalk for equivalent speeds.
Limited Availability
Full Fibre only available to ~70% of UK homes. Check your postcode for availability.
Equipment Return Required
Must return Smart Hub and any equipment within 60 days of leaving or face charges.
Long Contract Periods
24-month contracts required for best prices. 12-month options cost more.
What Users Say
"Finally getting the speeds I pay for. The Stay Fast Guarantee gives me peace of mind - BT actually fixed an issue before I even noticed."
- Full Fibre 300 customer
"Great speeds and reliable connection. Just wish the annual price increases weren't so steep. Still, better than the buffering I had with my old provider."
- Full Fibre 150 customer
"Full Fibre 900 handles our family of 5 with ease. Multiple 4K streams, gaming, and video calls all at once without any lag."
- Full Fibre 900 customer
Final Verdict: Is BT Full Fibre Worth It?
BT Full Fibre is an excellent choice for households prioritising reliability and performance over cost. The genuine full fibre technology, backed by meaningful guarantees, delivers a premium experience. While not the cheapest option, you get what you pay for in terms of consistent speeds and customer support.