This article guides you through the components installed during BT’s setup process, what to expect from the engineer’s visit, and how everything works together to deliver high-speed broadband performance.
When you order BT Full Fibre, you’ll be prompted to select a date and time for your engineer appointment. This can be done during the order process, whether online or over the phone. Once confirmed, BT will send you details about your appointment, including a reminder closer to the date.
Receiving Your BT Smart Hub
Before the engineer arrives, it’s essential to have your BT Smart Hub ready. If you haven’t received it, BT will deliver it ahead of the installation. Ensure it’s collected and on hand for the engineer to use. Customers with a BT Smart Hub 2 will also receive an Ethernet cable and a welcome pack, which you should provide to the engineer.
What the Engineer Will Do
Pre-Arrival Tasks
On the day of your appointment, the engineer will contact you shortly before arriving. They will first handle external work, which includes:
Disconnecting Your Old Service: The engineer will deactivate your current broadband connection.
Connecting Your New Service: This step occurs at the street cabinet or local exchange, where the fibre connection is established for your property.
Inside Your Home
Once the external work is complete, the engineer will:
Discuss Setup Options
Collaborate with you to determine the best location for your BT Smart Hub to optimise WiFi coverage and speed.
Install New Equipment
The installation includes two primary components:
Openreach Modem (ONT): A wall-mounted device that connects to the fibre cable entering your home. It is essential for enabling fibre broadband and phone services.
Upgraded Phone Socket: Your primary phone socket will be replaced with an updated version compatible with the fibre connection.
Run Necessary Cabling
If needed, new cables will be installed, and old extension wiring or powerline adapters may be removed to ensure optimal performance.
The Openreach Modem (ONT)
The Openreach modem, also known as the Optical Network Terminal (ONT), is a key part of the Full Fibre setup. Here’s what you need to know about it:
Functionality: It translates the optical fibre signals into digital signals that your BT Smart Hub can use.
Placement: The engineer will choose a location for the ONT based on practicality and performance. It’s usually installed close to your main phone socket.
Connections: The ONT connects directly to the fibre cable outside your home and links to your BT Smart Hub via an Ethernet cable.
Figure 2: What’s Installed with BT Fibre – Huawei 1-port ONT
Final Checks and Demonstration
Once the installation is complete, the engineer will:
Test the Connection: A speed test is conducted to verify that your Full Fibre service is working as expected.
Reconnect Your Devices: Any devices previously connected to your broadband, such as laptops, smart TVs, or mobile devices, will be reconnected to the new network.
Set Up Additional Equipment: If you’ve ordered additional BT products, such as an EE TV box, the engineer will ensure they’re properly installed and functional.
Provide a Walkthrough: The engineer will show you how to access your WiFi password, connect devices, and use key features of your Full Fibre service.
Benefits of BT Full Fibre Installation
Improved Speed and Reliability: BT Full Fibre delivers speeds up to 900 Mbps, ensuring a seamless internet experience even with multiple devices connected simultaneously. The direct fibre connection also reduces latency and improves reliability compared to older copper-based systems.
Enhanced WiFi Performance: By strategically placing your BT Smart Hub and removing outdated wiring, the installation process maximises your WiFi coverage throughout your home.
Future-Ready Technology: The upgraded phone socket and ONT prepare your home for future advancements in broadband and phone technology.
Figure 1: BT Traditional Fibre vs Full Fibre
Common Questions About Full Fibre Installation
Do I Need to Be Home During the Installation? Yes, an adult needs to be present during the appointment to discuss setup preferences and grant the engineer access to your home.
How Long Does Installation Take? The process typically takes 2-4 hours but may vary depending on your property’s requirements.
What Happens If I Miss My Appointment? If you’re unavailable, you’ll need to reschedule the appointment. It’s important to notify BT as soon as possible to avoid delays in your service activation.
Can the Engineer Install Additional Ethernet Points? The installation focuses on setting up your primary connection. For additional Ethernet points, you may need to arrange separate assistance or use WiFi extenders.
Preparing for Your Installation
Ensure Access: Clear the area around your main phone socket and potential locations for the Smart Hub and ONT.
Provide Equipment: Have your BT Smart Hub and welcome pack ready for the engineer.
Plan for Disruption: The installation process involves disconnecting your current broadband, so plan for temporary internet downtime.
Post-Installation Support
If you encounter any issues after installation, BT provides several support options:
Online Help: Visit the BT website for troubleshooting guides.
BT Community: Join discussions with other customers to find solutions.
Customer Support: Contact BT directly for personalised assistance.
By understanding what’s installed with BT Full Fibre and preparing for the process, you can ensure a smooth transition to faster, more reliable broadband. With the right setup, you’ll be ready to enjoy the benefits of Full Fibre from day one.
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