Virgin Media Advanced Security is a comprehensive security offering designed to protect users and their devices both at home and on the go. It provides enhanced online security and peace of mind for various online activities.
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Advanced Security, formerly Virgin Media Internet Security, helps keep users safe online across multiple devices. It provides robust anti-virus protection for browsing, shopping, and banking activities, even extending to third-party apps. Key features include:
Installation on the desired devices is the initial step to use Advanced Security. The software automatically scans devices multiple times daily for online threats. The advanced anti-virus and firewall technology triggers alerts if suspicious activity is detected, offering immediate threat removal.
Parental controls can be enforced to block content or restrict access to unsecured websites. A timer function allows for limiting device usage or scheduling restrictions.
Accessing Advanced Security requires a My Virgin Media account. If not already registered, users need to create one. Registered users can obtain Advanced Security by following these steps:
A subscription to Advanced Security costs £3 per month or £30 per year. A three-month free trial, powered by F-Secure, is available for users to test the service. The trial requires no payment information, avoiding automatic renewals or unexpected charges.
After registering for Advanced Security and obtaining the F-Secure portal login, installation on chosen devices can begin. The process involves logging into the F-Secure app, selecting “Add device,” choosing “Install on this device,” and specifying the device type. A green tick confirms successful installation and protection. The software appears as an app or software depending on the device type.
To establish parental controls, assign a child profile during the F-Secure app installation on a child’s device. These profiles offer varying levels of web content restriction based on age. Setting up protection requires both the parent’s and child’s devices:
To reset a forgotten or create a new password:
Banking protection, enabled by default, safeguards online banking and transactions. It automatically detects secure connections to recognised banking websites and notifies users. Ensure F-Secure browser extensions are in use for proper functionality. Banking protection supports Safari, Mozilla Firefox, Google Chrome, and Microsoft Edge.
Hold down the F-Secure app and tap the cross to remove it.
F-Secure is Virgin Media’s security partner and the provider of Advanced Security.
Yes, Advanced Security can be installed on smartphones, laptops, tablets, and desktop PCs.
No, Essential Security (formerly Web Safe) is network-powered and protects devices connected to the home network. It is included for all Virgin Media broadband customers. Advanced Security is an add-on option installed directly onto devices, protecting them even when not connected to the home network.
Beyond installing anti-virus software like Advanced Security, there are additional steps parents can take. Resources like Switched on Families offer further guidance. See this article about creating a safer life online.
Advanced Security is a comprehensive security program. Running multiple security applications simultaneously is not recommended, as it can impact device performance. Advanced Security will detect conflicting software during installation and prompt for removal, requesting permission beforehand. Manual removal is also possible via the Control Panel and Add/Remove Programs. Allowing conflicting applications may leave the system vulnerable. Contact Advanced Security support, managed by F-Secure, at 020 8163 9791 for assistance.
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