What Are Social Tariffs?
Social tariffs are specially designed broadband and phone packages that offer essential internet services at a significantly reduced rate. These tariffs are particularly aimed at households receiving government benefits such as Universal Credit, Pension Credit, or other forms of financial assistance. With rising living costs and increasing broadband prices, millions of UK residents are struggling to maintain essential internet access, making social tariffs a critical solution for many.
These tariffs are delivered in the same manner as standard broadband packages but come with one key difference: a lower price. With many people unaware of these offerings, organisations like
Ofcom are urging service providers to offer social tariffs and promote them to eligible customers.
Who Can Qualify for Social Tariffs?
Eligibility for social tariffs typically depends on whether someone in your household receives certain benefits. The most common qualifying benefits include:
- Universal Credit
- Pension Credit
- Employment and Support Allowance (ESA)
- Jobseeker’s Allowance (JSA)
- Income Support
Some providers may extend eligibility to those receiving Personal Independence Payment (PIP) and Attendance Allowance. It’s crucial to note that the person receiving the benefit must be the account holder or main contract holder for the broadband service.
How Much Can You Save With a Social Tariff?
One of the biggest advantages of social tariffs is their affordability. Current prices range between £10 and £23 per month, with most offering superfast broadband speeds of over 30 Mbit/s. This means you can enjoy fast, reliable internet without breaking the bank. Here are some of the main benefits that social tariffs provide:
- Cheaper than standard broadband packages: Prices range from as low as £10 up to £23 per month, significantly less than the usual rates.
- Superfast broadband: Many packages offer speeds of 30 Mbit/s or higher, perfect for streaming HD content, video calls, and online shopping.
- Free or minimal setup costs: Providers usually offer free installation or low setup fees.
- No mid-contract price hikes: The price remains fixed for the duration of your contract.
- No exit fees: Many social tariffs allow you to switch or cancel without incurring additional charges.
For example,
BT Home Essentials offers a 36 Mbit/s plan for just £15 a month, while
Virgin Media Essential provides a plan at £12.50 a month. These prices represent huge savings when compared to regular broadband plans, which can range upwards of £30 a month.
Available Social Tariffs in the UK
Here’s a quick overview of some of the most affordable social tariff options currently available in the UK:
- BT Home Essentials: £15 per month for 36 Mbit/s
- Virgin Media Essential Broadband: £12.50 per month for 15 Mbit/s
- Vodafone Fibre 1 Essentials: £12 per month for 38 Mbit/s
- Community Fibre Essential: £12.50 per month for 35 Mbit/s (London only)
- Hyperoptic Fair Fibre 50: £15 per month for 50 Mbit/s
These are just a few of the options available, and the full list of social tariffs can be found on
Ofcom’s website. You can also use broadband comparison tools such as
Uswitch or
Compare the Market to help find the best deals in your area.
How to Apply for a Social Tariff
Applying for a social tariff is straightforward. If your current broadband provider offers a social tariff, you can contact them directly and request to switch to the cheaper plan. Many providers have simplified the application process, so you can apply online or over the phone.
If your provider does not offer a social tariff, you can switch to one that does.
Ofcom recommends checking if your current contract allows you to leave without penalty, and many providers will waive any exit fees if you’re switching to a social tariff.
It’s important to note that some providers, like
BT and
Virgin Media, allow instant eligibility checks based on your National Insurance number, removing the need for you to submit benefit evidence manually.
Why Social Tariffs Are Crucial During a Cost-of-Living Crisis
The ongoing cost-of-living crisis has put immense pressure on households across the UK. As utility bills, groceries, and transportation costs continue to rise, internet access has become both an essential service and a financial burden for many families.
Ofcom recently reported that up to 4.3 million UK households could save around £200 annually by switching to a social tariff. However, only a small percentage of eligible households are currently benefiting from these deals.
Broadband is no longer a luxury but a necessity for modern living. It is essential for job searching, remote working, accessing educational resources, and staying connected with loved ones. Social tariffs are an essential tool for ensuring that those most in need can maintain internet access without compromising on quality or speed.
Other Ways to Reduce Your Broadband Costs
If you aren’t eligible for a social tariff but are still struggling with broadband costs, there are other steps you can take to reduce your monthly bill:
- Negotiate with your provider: Many providers are willing to lower prices or offer discounts if you’re experiencing financial hardship. Don’t be afraid to ask!
- Switch to a cheaper deal: Use broadband comparison tools like Uswitch or Compare the Market to find the most affordable deals in your area.
- Check for no-credit-check deals: Some providers, such as TalkTalk, offer deals that don’t require a credit check, making them more accessible for those with lower credit scores.
- Look for promotional offers: Many providers offer promotional rates or bundle packages that can reduce your overall costs.
Social tariffs offer an invaluable opportunity for low-income families to access affordable, high-speed broadband. With rising costs affecting households nationwide, taking advantage of these deals could save you hundreds of pounds per year. Whether you’re already receiving government benefits or simply looking to reduce your internet bill, switching to a social tariff could be your solution.
Don’t let the digital divide impact your household’s access to essential services. Check your eligibility today and explore the many affordable broadband options available to you.