Is Plusnet Any Good?
An honest, no-nonsense review of Plusnet broadband. We look at speeds, pricing, customer service, and whether it's worth switching.
Short Answer: Yes, Plusnet is Good
Especially for those wanting affordable, reliable broadband
Customer Service
Value for Money
Speed & Reliability
What's Good About Plusnet
Award-Winning Service
Plusnet consistently wins awards for customer service. Their Yorkshire-based team is known for being helpful, patient, and easy to reach. This is their biggest selling point and they deliver on it.
Honest Pricing
No gimmicks or hidden fees. Plusnet tells you exactly what you'll pay and sticks to it. They don't try to upsell you constantly or hide charges in the small print.
Reliable Network
Plusnet uses the BT Openreach network - the same infrastructure as BT and Sky. You get solid, reliable connectivity backed by the UK's largest broadband network.
Good Value
Plusnet is typically cheaper than BT and Sky for equivalent speeds. You get quality service without paying the premium brand tax.
What Could Be Better
Limited TV Options
If you want a TV bundle, Plusnet isn't the place. Their TV options through NOW are very limited compared to Sky or BT. Broadband-only is really their strength.
24-Month Contracts
Plusnet pushes 24-month contracts as standard. While they do offer rolling contracts, they cost more. Sky's 18-month deals offer more flexibility.
Basic Router
The Plusnet Hub Two is decent but nothing special. For larger homes or demanding users, you might want to invest in your own mesh system.
No Mobile Deals
Unlike EE, Three, or Vodafone, Plusnet doesn't offer mobile bundles. You can't combine your broadband with a phone contract for extra savings.
Who Is Plusnet Good For?
Plusnet IS Good For:
- People who value excellent customer service
- Budget-conscious customers wanting quality broadband
- Those who don't need TV bundles
- People fed up with big providers' hidden fees
- Anyone wanting straightforward, honest service
Plusnet Might NOT Be Best For:
- Those wanting TV, sports, or cinema packages
- People who move frequently (24-month lock-in)
- Those wanting mobile bundle discounts
- Very large homes needing premium mesh systems
Our Verdict
Plusnet is genuinely good for what it does. If you want reliable broadband at fair prices with excellent customer support, it's hard to beat. Their award-winning service team makes a real difference when you need help.
The main limitations are the lack of TV bundles and the 24-month contract requirement. If those don't bother you, Plusnet offers genuine value.
Compared to paying more for BT or dealing with Virgin Media's mixed customer service reputation, Plusnet hits a sweet spot of affordability and quality.