October 11, 2024/
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One Touch Switch is a regulation introduced by Ofcom, designed to simplify the process of switching broadband or home phone providers. This innovation allows customers to switch providers without having to notify their previous provider, giving them more control and an easier, hassle-free experience.
According to Ofcom, One Touch Switch is about open and transparent switching, helping people reassess their broadband provider and switch more easily if needed. Before, customers had to contact both their current and new providers, but with this system, the new provider handles everything.
Discussions about simplifying the switching process began in 2019, with the final decision being made by Ofcom in 2021. The initial implementation deadline was April 2023, but delays meant it only came into full effect on 12th September 2024.
Even though the full launch was delayed, certain rules like requiring mobile providers to give more switching information were implemented in the meantime.
Ofcom research found that 41% of people were put off switching due to the hassle of contacting multiple providers. With One Touch Switch, switching is as simple as:
This process applies to all broadband users, including those on fibre, cable, or standard connections. Switching between different technologies, such as moving from Hyperoptic to another provider, is seamless.
One Touch Switch is crucial because it simplifies a traditionally complex process. Before this regulation, customers often complained about needing to contact both providers and being discouraged by retention offers. Now, with a simple and streamlined process, customers can be more confident when searching for better broadband deals.
Hyperoptic has made switching easier even before One Touch Switch was fully launched. Their Switch Now offer allows customers to switch to Hyperoptic while still under contract with their current provider. This offer includes up to nine months of free service, allowing you to complete your contract term without penalties.
Customers using One Touch Switch can expect a streamlined process:
Hyperoptic stands behind this system with their hyperfast speeds and competitive pricing. By avoiding mid-contract price hikes and delivering excellent customer service, Hyperoptic makes switching to them a breeze.
One Touch Switch is a regulation introduced by Ofcom to make it easier for consumers to switch broadband or landline providers. It eliminates the need to contact your current provider, allowing the new provider to handle the entire switch.
The process is simple: contact your new broadband provider and request the switch. The new provider will notify your current provider and manage the transfer on your behalf. You will receive all necessary details, including any final bills and termination fees.
No, you do not need to contact your old provider. One Touch Switch allows your new provider to handle the entire process, including notifying your old provider about the switch.
TOTSCo, or The One Touch Switching Company, was created to oversee the implementation of the One Touch Switch process, ensuring all broadband and landline providers comply with the new switching rules.
If you're still within your contract period, you may face early termination charges. However, if you're not receiving the speeds your provider promised, you may be able to leave without penalty under Ofcom regulations.
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