Fibrus Contact Number & Customer Service
All the ways to get in touch with Fibrus broadband. Find phone numbers, email addresses, live chat options, and support hours.
How to Contact Fibrus
Phone
0330 808 5500
General enquiries and customer support
hello@fibrus.com
For general enquiries and support
Live Chat
fibrus.com
Chat with support via their website
Fibrus Support Hours
Customer Service
- Monday - Friday:8am - 8pm
- Saturday:9am - 5pm
- Sunday:Closed
Technical Support
- Monday - Friday:8am - 10pm
- Saturday - Sunday:9am - 6pm
- Fault reporting:24/7 online
* Hours may vary during bank holidays. Check Fibrus website for up-to-date times.
Contact Fibrus For...
New Customers
- Sales: 0330 808 5500
- Check availability: Use website postcode checker
- Enquiries: hello@fibrus.com
Existing Customers
- Support: 0330 808 5500
- Account: Log in to My Fibrus portal
- Billing: hello@fibrus.com
Technical Issues
- Technical support: 0330 808 5500
- Report fault: Via website or app
- Service status: Check website for outages
Complaints
- Complaints: complaints@fibrus.com
- Phone: 0330 808 5500 (ask for complaints)
- Post: Fibrus, Weaver Court, Belfast, BT12 5GH
Other Ways to Reach Fibrus
Social Media
Follow and message Fibrus on Twitter/X, Facebook, and LinkedIn for updates and support.
@FibrusNetworks
My Fibrus App
Manage your account, check service status, and contact support through the Fibrus app.
iOS & Android
Help Centre
Browse FAQs, troubleshooting guides, and self-service options on the Fibrus website.
fibrus.com/help
Fibrus Contact FAQ
Is the Fibrus phone number free?
Fibrus uses an 0330 number, which is charged at standard UK landline rates. If you have inclusive minutes with your mobile plan, calls to 0330 numbers are typically included.
What's the best time to call Fibrus?
Early morning (8-9am) or later evening (7-8pm) on weekdays typically have shorter wait times. Avoid calling during lunch hours (12-2pm) when lines are busiest.
Can I contact Fibrus on weekends?
Yes, Fibrus customer service is available on Saturdays from 9am-5pm. They're closed on Sundays, but you can report faults online 24/7.
How do I report a broadband fault?
You can report faults by calling 0330 808 5500, using live chat on the website, or logging into your My Fibrus account to report issues online.
How long does Fibrus take to respond to emails?
Fibrus typically responds to emails within 1-2 working days. For urgent issues, phone or live chat will get you a faster response.
Need Fibrus Broadband?
Check if Fibrus is available at your address and view their latest deals.