Fibrus Broadband Reviews 2025
An honest, in-depth review of Fibrus broadband. We examine speeds, reliability, customer service, and value to help you decide if Fibrus is right for your home.
Quick Verdict: Is Fibrus Any Good?
Yes, Fibrus is excellent if you're in their coverage area. They offer ultrafast full fibre broadband with symmetrical upload speeds, competitive pricing, and notably good customer service. The main limitation is their availability, which is primarily concentrated in Northern Ireland with limited expansion into parts of England.
Speed
Reliability
Support
Value
Who is Fibrus?
Fibrus is a full fibre broadband provider that launched in 2019. The company was founded with backing from Infracapital and focuses on building its own fibre-to-the-premises (FTTP) network rather than using existing infrastructure.
Initially focused on Northern Ireland, Fibrus has become one of the largest broadband providers in the region. They've since expanded into parts of Cumbria, North East England, and Yorkshire, with plans to reach over 1 million premises.
What sets Fibrus apart is their commitment to building genuine full fibre infrastructure in areas often underserved by major providers. They offer symmetrical upload and download speeds, which is particularly valuable for remote workers, content creators, and households with heavy internet usage.
Fibrus Broadband Packages
Full Fibre 150
150 Mbps
Symmetrical speeds perfect for small households and regular internet use.
From ~£25/month
Full Fibre 300
300 Mbps
Great balance of speed and value for families and remote workers.
From ~£30/month
Full Fibre 1000
1000 Mbps
Gigabit speeds for power users and future-proofed connectivity.
From ~£40/month
Detailed Fibrus Review
Speed & Performance
Fibrus delivers on its speed promises. As a 100% full fibre (FTTP) network, you get genuine fibre directly to your home rather than the slower part-copper connections still common with many providers.
The symmetrical upload speeds are a standout feature. While most providers offer much slower uploads than downloads, Fibrus provides matching speeds in both directions. This is particularly valuable for:
- Video conferencing and Zoom calls
- Uploading large files to cloud storage
- Live streaming on Twitch or YouTube
- Online gaming with consistent latency
Speed Rating: 5/5
Reliability & Uptime
As a newer provider building fresh infrastructure, Fibrus generally offers excellent reliability. The full fibre technology is inherently more stable than older copper-based connections.
Customer feedback indicates that outages are rare and typically resolved quickly. However, as with any provider, there can be occasional planned maintenance during network expansion phases.
Reliability Rating: 4/5
Customer Service
Fibrus receives consistently positive reviews for customer service. As a smaller, more focused provider, they tend to offer more personalised support than larger telecoms companies.
Key customer service features include:
- UK/NI-based support team
- Phone, email, and live chat options
- Generally shorter wait times than big providers
- Proactive communication about outages
Customer Service Rating: 4.5/5
Value for Money
Fibrus pricing is competitive, especially considering the symmetrical speeds and full fibre technology. They typically undercut the major providers like BT and Virgin Media while offering comparable or better speeds.
Additional value features include:
- eero mesh WiFi router included
- Free professional installation
- 18-month contracts (shorter than most)
- No data caps
Value Rating: 4.5/5
Fibrus Pros and Cons
Pros
- 100% full fibre (FTTP) - genuine fibre to your home
- Symmetrical upload and download speeds
- Competitive pricing compared to major providers
- Excellent customer service with UK-based support
- eero mesh WiFi router included for better coverage
- Shorter 18-month contracts available
- Free professional installation
- Building new infrastructure in underserved areas
Cons
- Limited coverage area - mainly NI and parts of England
- No TV or phone bundles available
- Newer provider with less established track record
- No landline phone service offered
- Availability checker required for your specific address
Fibrus Reviews FAQ
Is Fibrus better than BT?
In areas where Fibrus is available, it often offers better value with faster symmetrical speeds at lower prices. However, BT has much wider coverage and offers TV/phone bundles that Fibrus doesn't provide.
Does Fibrus use Openreach?
No, Fibrus builds and operates its own independent fibre network. This is why they're only available in specific areas where they've rolled out their infrastructure.
How long does Fibrus installation take?
Installation typically takes a few hours for existing network areas. If Fibrus is still building in your area, you may need to wait for the network rollout to reach your property.
Can I keep my phone number with Fibrus?
Fibrus is a broadband-only provider and doesn't offer landline services. If you need a landline, you'd need to arrange this separately or consider a different provider.
What router does Fibrus provide?
Fibrus includes an eero mesh WiFi router with all packages, which provides excellent whole-home coverage and can be expanded with additional eero units if needed.
Is Fibrus available in my area?
Fibrus coverage is mainly in Northern Ireland and expanding into Cumbria, North East England, and parts of Yorkshire. Use their online availability checker to see if your address is covered.
Check if Fibrus is Available
See if you can get Fibrus full fibre broadband at your address and compare their packages.