Switching from BT Broadband to Plusnet

Switch from BT to Plusnet
Switching in 4 Easy Steps - Switching from BT to Plusnet has never been easier. With Plusnet's reliable network, seamless switching process, and no setup fees, it's an ideal choice for those looking to upgrade their broadband experience. This guide walks you through everything you need to know about making the switch.

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: Consider switching broadband to get better deals or faster speeds that fit your needs more effectively.

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Switching from BT to Plusnet

1. Overview

Overview of Switching Broadband Providers

Choosing the right broadband provider can significantly enhance your online experience. Whether for streaming, gaming, or remote work, the quality and reliability of your internet connection are paramount. This guide provides a comprehensive overview of switching from BT Broadband to Plusnet, highlighting the benefits, steps involved, costs, and additional resources to ensure a seamless transition. For more information on switching broadband providers, visit Ofcom's Switching Broadband Providers.

Benefits of Switching to Plusnet

Switching to Plusnet from BT Broadband offers several advantages:

  • Competitive Speeds: Plusnet provides reliable broadband speeds suitable for various online activities, ensuring smooth streaming, gaming, and browsing.
  • Exclusive Offers and Bundles: Access to special bundles that include broadband and mobile services, often at competitive prices.
  • Improved Customer Service and Reliability: Plusnet is known for its responsive customer support and dependable network, enhancing your overall user experience.
  • One Touch Switch: A streamlined process that simplifies the switching experience, making it easier and faster than ever before.

John Doe, Chief Commercial Officer, Plusnet: "Switching broadband providers can often feel like a time-intensive and daunting task, but the new ‘One Touch Switch’ process is set to change that, creating a smoother process for customers wishing to move to another operator."

Switching to Plusnet in 3 Simple Steps

1
Select Your Package
Enter your postcode to check service availability in your area, then choose the deal that fits your needs.
2
Provide Your Details
Opt for switching during checkout and supply your current provider's information so Plusnet can handle the rest.
3
Enjoy Seamless Service
Your existing contract will end as the new one begins, ensuring no overlapping bills and uninterrupted service.

2. Check Availability

Service Availability in Your Area

Before making the switch, it’s essential to confirm that Plusnet services are available in your area. You can check availability by entering your postcode on the Plusnet website.

Coverage and Network Reliability

Plusnet boasts impressive network reliability statistics, ensuring consistent and dependable service. Compared to BT Broadband, Plusnet often offers competitive speeds and a robust network in various regions, making it a strong contender for your broadband needs. Learn more about One Touch Switching.

3. Choose Your Plusnet Package

Overview of Plusnet Packages

Plusnet offers a variety of packages tailored to different needs:

  • Broadband Only: Ideal for those who only require internet access.
  • Broadband and Mobile: Perfect for households that want both internet and mobile services.
  • Bundles with Additional Services: Comprehensive packages that include internet and other services for added convenience.

Detailed Package Options

Package Name Speed Price Contract Description Explore
Unlimited Fibre Up to 80Mbps £25.99/month 18-month Reliable fibre broadband for seamless internet usage. Explore
Fibre Plus Up to 100Mbps £30.99/month 18-month Enhanced speed for households with higher internet demands. Explore

Special Bundles and Offers

Plusnet offers exclusive bundles that provide additional benefits:

Bundle Name Includes Description Explore
Plusnet Ultimate Bundle Unlimited Fibre, Plusnet Mobile 5GB Combines high-speed fibre with a mobile data plan for comprehensive connectivity. Explore
Plusnet Family Bundle Fibre Plus, Unlimited Mobile Ideal for families needing robust internet and unlimited mobile usage. Explore

These bundles often come with no setup fees and additional perks like smart support and refer-a-friend credits.

4. Steps to Switch from BT to Plusnet

Step 1: Order Your Plusnet Package

Select the Plusnet package that best suits your needs. Take advantage of promotions such as no setup fees. Add your chosen package to your basket and proceed to checkout. Ensure you have your current provider details handy to facilitate the switch. For more details on how to switch, visit BT's Switching Page.

Step 2: Prepare for the Switch

  • Scheduling the Switching Date: Plusnet will provide a switching date, typically within two weeks. You can choose a later date if needed.
  • Receiving Equipment: Plusnet will send you the necessary equipment, such as the Plusnet Router, free of charge.

Step 3: Connect and Activate

  • Connecting Your Equipment: Once your Plusnet equipment arrives, connect it to your home network. Plusnet will notify you via text when your broadband is activated.
  • Seamless Transition: Your current BT Broadband service will end as Plusnet’s service begins, ensuring no overlapping bills or loss of service.

Handling Overlapping Services

Ensure that your BT contract ends as Plusnet’s service starts to avoid paying for two services simultaneously. Plusnet manages the transition to ensure a smooth handover. For more information, visit Ofcom's Switching Broadband Providers.

Explore Package

5. Costs and Fees

Monthly Costs

The cost of your Plusnet package will depend on the plan you choose:

  • Initial Monthly Total: For example, selecting the Unlimited Fibre at £25.99/month plus your mobile plan brings the initial total to £31.99/month.
  • Price Increases: Prices may increase each April from 2025 by the Retail Price Index rate of inflation announced annually, plus an additional 3.9%.

One-Off Fees

  • Setup Fees: Currently, Plusnet offers no setup fees for new customers switching broadband.
  • Equipment Return Fees: Ensure you return any BT equipment promptly to avoid non-return charges.

Early Termination Fees with BT

If you switch before your BT contract ends, you may incur early termination fees. These fees are typically equivalent to the remaining months on your contract. It’s advisable to wait until your contract expires to avoid substantial costs.

Example: If your BT Broadband costs £35 per month and you have 10 months left on your contract, you would need to pay £350 to get out early. For more details on BT's early termination fees, visit BT's Switching Page.

6. Equipment Returns

Returning BT Equipment

  • Process: Request a pre-paid returns bag from BT, pack the equipment, and post it back using the provided packaging.
  • Avoiding Charges: Ensure you return all BT equipment within the specified timeframe to avoid non-return fees.

Plusnet Equipment

  • Provided Equipment: Plusnet supplies equipment such as the Plusnet Router at no additional cost.
  • Ownership and Return Policies: The equipment is leased for the duration of your contract. Upon contract termination, you may need to return the equipment to Plusnet to avoid additional charges.

7. FAQs

  • How easy is it to switch broadband providers?

    Switching broadband providers is straightforward, especially with Plusnet handling most of the heavy lifting. The process involves selecting a new package, scheduling a switch date, and connecting your new equipment.

  • How long does the switch take?

    Typically, the switch can be completed within two weeks. In most cases, service disruption is minimal, often limited to about 30 minutes on the day of the switch.

  • Can you keep your current phone number?

    Yes, you can transfer your existing phone number to Plusnet without any issues.

  • Cancellation Fees

    BT may charge early termination fees if you switch before your contract ends. These fees can add up, so it’s recommended to wait until your contract is completed.

  • Returning BT Equipment

    All BT-supplied equipment must be returned promptly using the pre-paid return method to avoid additional charges.

  • Transferring Phone Numbers

    Transferring your phone number from BT to Plusnet is straightforward and can be done during the switching process.

  • Do you need an engineer for installation?

    Most installations are self-install with the provided Plusnet Router. However, some homes might require an engineer visit, especially if additional setup is needed.

  • What happens if the switch is delayed?

    If there’s a delay beyond one working day, Plusnet is required to compensate you. Ensure you stay in contact with Plusnet support to resolve any issues promptly.

8. Comparison of Packages

Plusnet vs. BT Broadband

Speed Comparisons

Plusnet typically offers competitive broadband speeds compared to BT, ensuring faster downloads, smoother streaming, and better overall performance.

Price Comparisons

While Plusnet’s prices are often more affordable, the increased speeds and additional benefits provide better value for money. For example, Plusnet’s Unlimited Fibre offers up to 80Mbps for £25.99/month, which is comparable to BT’s offerings but with enhanced value.

Additional Benefits

  • Plusnet Safeguard: A free online security tool to protect your kids online.
  • One Touch Switch: Simplifies the switching process, making it easier and faster.
  • Smart Support: Plusnet’s unique tool that combats broadband snags by monitoring your router 24/7.
  • Refer a Friend: Existing customers can claim a £50 bill credit when they refer a friend who switches to Plusnet.

Best Value Packages

Depending on your household size and internet usage, certain packages offer better value:

  • For Average Households: Unlimited Fibre at £25.99/month offers a good balance of speed and cost.
  • For Busy Households: Fibre Plus at £30.99/month is ideal for households with multiple devices and high internet usage.
  • For Power Users: Gigabit Fibre (if available) offers the fastest speeds suitable for heavy streaming, gaming, and smart home devices.

9. Special Offers and Promotions

Current Promotions

  • Refer a Friend: Existing customers can claim a £50 bill credit when they refer a friend who switches to Plusnet.
  • No Setup Fee Promotions: Currently, Plusnet offers no setup fees for new broadband customers.
  • Plusnet Perks: Exclusive discounts from various brands when you switch to Plusnet.

Eligibility and Terms

  • New Customer Requirements: Offers are typically available only to new customers.
  • Contract Lengths and Conditions: Most promotions are tied to an 18-month contract.
  • Limitations and Exclusions: Offers cannot be combined with other promotions and are subject to availability.

As reported by Uswitch, when switching to Plusnet, consumers will immediately unlock access to exclusive deals and Plusnet’s market-leading support and reliability.

10. Customer Support and Resources

Plusnet Support Channels

  • Phone Support: Call Plusnet experts at 0333 007 4433 for assistance.
  • Live Chat: Access live chat support through the Plusnet website.
  • Email Support: Reach out via email for detailed inquiries.

Setup Assistance

  • Guides for Setting Up Equipment: Plusnet provides detailed guides and videos to help you set up your router and other equipment. Visit our Support Section for more information.
  • Troubleshooting Common Issues: Access troubleshooting tips on the Plusnet Support Page to resolve common connectivity problems.

Additional Resources

  • Broadband Speed Tests: Use Plusnet’s speed test tool to check your connection speed.
  • Comparing Broadband Deals: Utilize comparison tools to find the best Plusnet packages for your needs. Check out our Comparison Page.

11. Recap

Recap of Benefits

Switching to Plusnet from BT Broadband offers competitive speeds, reliable connectivity, and access to exclusive bundles and promotions. The seamless switching process ensures minimal disruption, making it an attractive option for users seeking better broadband services.

Encouragement to Switch

With the advantages of competitive speeds, no setup fees, and comprehensive customer support, switching to Plusnet is a smart move for improving your internet experience. Take advantage of current promotions and enjoy the benefits of a superior broadband provider.

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13. Industry News: One Touch Switch

Smooth Switching and Industry-Leading Perks at Consumers’ Fingertips with the Launch of ‘One Touch Switch’

Blog • 12 September 2024

Switching broadband providers can often feel like a time-intensive and daunting task, but the new ‘One Touch Switch’ process is set to change that, creating a smoother process for customers wishing to move to another operator.

This process already exists within the mobile sector, and many consumers will be familiar with the ‘text to switch’ PAC code system that millions use today. With the launch of One Touch Switch, seamless and smooth switching will now be available for broadband customers too, making it easier than ever to switch provider and benefit from better offers and perks. Learn more about the benefits on our Plusnet Broadband Page.

Why One Touch Switch is a Game-Changer

  • Smooth Switching: Under the One Touch Switch process, consumers only need to contact their new provider to switch, making the transition smoother.
  • Less Admin: You won’t need to call your current provider at all – your new provider will handle that, reducing administrative tasks and stress involved in switching.
  • Faster Process: The new process aims to complete the switch faster than ever before. With One Touch Switch, consumers no longer need to provide a 30-day notice period, and all billing and activation dates are handled in the background between the operators.

And the perks don’t stop there. As reported by Uswitch, when switching to Plusnet, consumers will immediately unlock access to exclusive deals, Plusnet’s market-leading support, and a reliable broadband experience.

Amazing Deals and Perks for Plusnet Customers

  • Plusnet Perks: Customers who switch to Plusnet can enjoy exclusive discounts from various brands, enhancing the overall value of your broadband service.
  • Plusnet Safeguard: A free online security tool to protect your kids online, ensuring a safe browsing environment.
  • Smart Support: Plusnet’s unique tool that combats broadband snags by monitoring your router 24/7, ensuring a smooth broadband experience.
  • Refer a Friend: Existing customers can claim a £50 bill credit when they refer a friend who switches to Plusnet.

Ready to Switch?

Ready to switch to Plusnet today? It’s easier than ever. Simply give Plusnet a call with the details of your current provider, or indicate that you’re switching when you place your order online. Plusnet will handle the rest, ensuring a smooth and stress-free transition. For more information, visit Plusnet's Switching Page.

Start Your Switch

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