Virgin Media Hub 5

What you Need to Know

Virgin Media Hub 5: Features, Performance, and Upgrades

What is Virgin Media Hub 5?

The Virgin Media Hub 5 is the latest Wi-Fi router from Virgin Media, designed to offer the best in broadband connectivity, especially for users with their Gig1 fibre broadband package. As the first router from Virgin Media to feature WiFi 6 technology, it promises faster speeds, lower latency, and increased capacity for multiple devices—ideal for households with various connected gadgets. The Hub 5 delivers high-speed internet while maintaining stable connections across different rooms and floors of your home.

With its eco-friendly design, impressive features, and the ability to support Virgin Media’s advanced Gig1 Fibre broadband, the Hub 5 is a powerful choice for users who want to get the most out of their internet service. Whether streaming, gaming, or working from home, the Hub 5 aims to provide you with the best experience possible.

Virgin Media Hub 5

How Does Hub 5 Compare with Previous Virgin Models?

When comparing the Virgin Media Hub 5 to its predecessors, the Hub 4 and older models like the Hub 3, the differences are significant in terms of performance, technology, and design. Here’s a breakdown:

Wi-Fi Technology

The Hub 5 introduces Wi-Fi 6, a notable upgrade from the Wi-Fi 5 on the Hub 4. Wi-Fi 6 enhances speed, reduces latency, and allows for more stable connections when multiple devices are connected, making it ideal for households with heavy usage. This new technology provides improved range and better performance in crowded networks, a big leap over the Hub 4’s older Wi-Fi technology.

Speed and Ethernet Ports

One of the significant improvements in the Hub 5 is the addition of a 2.5 Gbps Ethernet port alongside the three 1 Gbps Ethernet ports. This is a considerable step up from the Hub 4, which only includes four 1 Gbps Ethernet ports. This allows users to take full advantage of high-speed fibre broadband, particularly with Virgin Media’s Gig1 package, offering better download speeds (up to 1130 Mbps).

Coverage and Performance

The Hub 5 offers better Wi-Fi coverage compared to the Hub 4, thanks to its advanced chipset and seven antennas. Users report more stable connections even in larger homes, which was a common issue with the older models.

Design and Build

The Hub 5 also sports an eco-friendly design made from 100% recycled plastics, marking a shift towards sustainability that the previous models didn’t emphasise. This design change adds to its appeal for eco-conscious consumers.

Features and Setup

The intelligent Wi-Fi feature in the Hub 5 is an improvement over the Hub 4, as it optimises the Wi-Fi signal automatically for the best performance. Setup is also a breeze with the Hub 5, as it provides a straightforward interface for managing network settings, just like the Hub 4, but with more advanced options available.

Key Differences with Hub 4:

  • Wi-Fi Technology: Wi-Fi 6 (Hub 5) vs. Wi-Fi 5 (Hub 4).
  • Ethernet Ports: One 2.5Gbps port on the Hub 5 vs. four 1Gbps ports on the Hub 4.
  • Wi-Fi Coverage: Enhanced with seven antennas and better signal stability in larger homes.
  • Eco-friendly Design: Hub 5 is made from recycled plastics.
 

Overall, the Hub 5 offers faster speeds, better Wi-Fi performance, and more advanced features than the Hub 4, making it the better choice for users on the Gig1 Fiber Broadband package. However, Hub 4 still offers decent performance for users on lower-speed plans.

For those seeking the most cutting-edge technology, the Virgin Media Hub 5 provides a solid upgrade over the Hub 4, especially for users in need of higher speeds and more devices on their network.

Hub 5x
Hub 5
Hub 4
Hub 3
Feature Hub 5x Hub 5 Hub 4 Hub 3
Number of Antennae 7 7 7 5
2.4 GHz WiFi Band 3x3 11b/g/n/ax 3x3 11/b/g/n/ax 3x3 11/b/g/n 2x2 11/b/g/n
5 GHz WiFi Band 4x4 11ax 4x4 11ax 4x4 11ac 3x3 11ac
WiFi Spec 6 6 5 5
Dual Band Concurrent Concurrent Concurrent Concurrent
Network Connection XGS-PON DOCSIS 3.1 DOCSIS 3.1 DOCSIS 3.0
Ethernet 1x 10 Gbps, 3x 1Gbps 1x 2.5Gbps, 3x 1Gbps 4x 1Gbps 4x 1Gbps
WPS Push Button Yes Yes Yes Yes
Removable Password/QR Card Yes Yes No Yes
Default SSID Single Single Single Single
Guest Network Available Yes Yes Yes Yes
Intelligent WiFi Technology Yes Yes Yes Yes
Phoneline Yes Yes Yes Yes
WiFi Pod Compatibility Yes Yes Yes Yes

What's the difference between Hub 5 and Hub 5x?

Virgin Media Hub 5x vs Hub 5: Key Differences and Availability

The Virgin Media Hub 5x and Hub 5 are both advanced routers for high-speed internet and stable WiFi coverage and while they share several features, there are key differences that can influence user experience.

Similarities include:

  • WiFi Technology: Both hubs support WiFi 6 (802.11ax), offering faster speeds, improved efficiency, and better performance in environments with multiple connected devices.
  • Antennae and Bands: Each hub is equipped with seven internal antennae and operates on both 2.4 GHz (3×3 11b/g/n/ax) and 5 GHz (4×4 11ax) bands, which translates to comprehensive and reliable WiFi coverage throughout the home.
  • Smart Features: Both models include a WPS push button for easy device connections, a removable password/QR card for quick network access, support for a guest network, and compatibility with Virgin Media’s Intelligent WiFi technology and WiFi pods to optimise and extend network performance.

Differences

  • Network Connection Type: The Hub 5x utilises XGS-PON technology, connecting via an optical fibre interface associated with full-fibre (FTTP) broadband services. In contrast, the Hub 5 employs DOCSIS 3.1, which connects through a coaxial cable suitable for cable broadband services.
  • Ethernet Ports: The Hub 5x has one 10 Gbps Ethernet port and three 1 Gbps ports, which allow ultra-fast wired connections. The Hub 5 in contrast, has one 2.5 Gbps Ethernet port alongside three 1 Gbps ports, which, while fast, does not match the maximum wired speed capabilities of the Hub 5x.
  • Modem Mode Availability: As of recent updates, the Hub 5x lacks a functional Modem Mode, a feature that allows the hub to function solely as a modem, enabling users to connect their own router for advanced networking needs. This feature is present in the Hub 5.

Package Availability

The availability of each hub depends on the broadband package and region:

  • Hub 5x: The Hub 5x is being rolled out selectively and may not be widely available. Its deployment is often associated with specific trials or regions where Virgin Media is expanding its full-fibre services.
  • Hub 5: The Hub 5 is typically provided to customers subscribing to Virgin Media’s Gig1 Fibre broadband package, offering up to 1 Gbps. Availability may vary based on location and network infrastructure.
 

For the most accurate and up-to-date information on hub availability and package options, it’s recommended to visit Virgin Media’s official website or contact their customer service directly.

Hub 5x
Hub 5
Comparison
Feature Hub 5x Hub 5 Status
Number of Antennae 7 7 🟩 Same
2.4 GHz WiFi Band 3×3 11b/g/n/ax 3×3 11/b/g/n/ax 🟥 Different
5 GHz WiFi Band 4×4 11ax 4×4 11ax 🟩 Same
WiFi Spec 6 6 🟩 Same
Dual Band Concurrent Concurrent 🟩 Same
Network Connection XGS-PON DOCSIS 3.1 🟥 Different
Ethernet 1x 10 Gbps, 3x 1Gbps 1x 2.5Gbps, 3x 1Gbps 🟥 Different
WPS Push Button Yes Yes 🟩 Same
Removable Password/QR Card Yes Yes 🟩 Same
Default SSID Single Single 🟩 Same
Guest Network Available Yes Yes 🟩 Same
Intelligent WiFi Technology Yes Yes 🟩 Same
Phoneline Yes Yes 🟩 Same
WiFi Pod Compatibility Yes Yes 🟩 Same
Virgin Media M50 Deals
Gig2 Fibre Broadband
Gig2 Fibre Broadband
Virgin Media

Gig2 Full Fibre Broadband

 Gig2 Fibre Broadband - Broadband Only
2000 Mbps ⬇️
£69.99 a month*

2000Mbps average download speed

200Mbps average upload speed

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💳 Your Virgin Media Price:

£69.99 a month* for 18 months

Price from month 19 currently £84 a month*.


📦 Package Details:

Virgin Media WiFi Hub

Intelligent WiFi technology

2000 Mbps average download speed

200 Mbps average upload speed


🎁 Extra Benefits:

Access to perks and experiences with Priority

WiFi guarantee included at no extra cost and up to 3 WiFi pods if needed

Gig1 Fibre Broadband
Gig1 Fibre Broadband
Virgin Media

Gig1 Full Fibre Broadband

 Gig1 Fibre Broadband - Broadband Only
1130 Mbps ⬇️
£41.00 a month*

1130Mbps average download speed

104Mbps average upload speed

+ Show me more

💳 Your Virgin Media Price:

£41.00 a month* for 18 months

Price from month 19 currently £78 a month*.


📦 Package Details:

Virgin Media WiFi Hub

Intelligent WiFi technology

1130 Mbps average download speed

104 Mbps average upload speed


🎁 Extra Benefits:

Access to perks and experiences with Priority

WiFi guarantee included at no extra cost and up to 3 WiFi pods if needed

M500 Fibre Broadband
M500 Fibre Broadband
Virgin Media

M500 Fibre Broadband

 M500 Fibre Broadband - Broadband Only
516 Mbps ⬇️
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516Mbps average download speed

52Mbps average upload speed

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💳 Your Virgin Media Price:

£33.00 a month* for 18 months

Price from month 19 currently £72 a month*.


📦 Package Details:

Virgin Media WiFi Hub

Intelligent WiFi technology

516 Mbps average download speed

52 Mbps average upload speed


🎁 Extra Benefits:

Access to perks and experiences with Priority

Virgin Media Hub FAQ's

XGS-PON technology in Hub 5x provides symmetrical upload and download speeds, significantly enhancing performance for 4K streaming, cloud gaming, and large data transfers.

Hub 3 supports DOCSIS 3.0 and WiFi 5 (802.11ac) with five antennae. Hub 4 supports DOCSIS 3.1 and WiFi 5 with seven antennae. Hub 5 advances to DOCSIS 3.1 and WiFi 6 (802.11ax) with enhanced speed and performance. Hub 5x introduces XGS-PON technology for symmetrical upload and download speeds, making it the most advanced model.

Hub 3: 2x2 2.4 GHz (11/b/g/n) and 3x3 5 GHz (11ac).
Hub 4: 3x3 2.4 GHz (11/b/g/n) and 4x4 5 GHz (11ac).
Hub 5: 3x3 2.4 GHz (11/b/g/n/ax) and 4x4 5 GHz (11ax).
Hub 5x: 3x3 2.4 GHz (11/b/g/n/ax) and 4x4 5 GHz (11ax).

Hub 3: Four 1 Gbps ports.
Hub 4: Four 1 Gbps ports.
Hub 5: One 2.5 Gbps port and three 1 Gbps ports.
Hub 5x: One 10 Gbps port and three 1 Gbps ports.

Yes, all models (Hub 3, Hub 4, Hub 5, and Hub 5x) are compatible with Virgin Media’s WiFi pods to extend and optimize network coverage.

Yes, all models support guest networks, allowing visitors to connect to a separate, secure WiFi network.

DOCSIS 3.1, supported by Hub 4 and Hub 5, offers higher data throughput and better handling of network congestion compared to DOCSIS 3.0 in Hub 3. This results in faster and more reliable internet speeds.

Hub 3 has five antennae, while Hub 4, Hub 5, and Hub 5x each have seven, offering better WiFi coverage and performance.

Yes, all models come with Intelligent WiFi technology, which helps optimize the network performance and coverage.

Yes, all models (Hub 3, Hub 4, Hub 5, and Hub 5x) are equipped with a WPS push button, allowing for simple and quick connections of compatible devices.

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