Plusnet Broadband 2025: Prices, Packages & What's New

Plusnet has long been the go-to choice for UK broadband customers seeking quality service without premium pricing. As a wholly-owned subsidiary of BT, Plusnet offers the reliability of the Openreach network at prices that consistently undercut its parent company. In 2025, Plusnet continues to evolve with new full fibre packages that bring gigabit-capable speeds to budget-conscious households.

This review examines Plusnet's current offerings, recent changes, and how the Yorkshire-based provider stacks up against competitors including BT, Sky, and TalkTalk.

Plusnet in 2025: Overview

Plusnet's positioning hasn't changed fundamentally—it remains the value brand within the BT family. However, the provider has expanded its offerings significantly in recent years, moving from FTTC-only packages to full FTTP fibre where Openreach infrastructure allows.

The brand has maintained its Yorkshire roots with UK-based customer service call centres—a key differentiator in an industry where offshore support has become increasingly common. This commitment to local service has earned Plusnet consistent recognition in customer satisfaction surveys.

Current Packages & Pricing

Plusnet's 2025 lineup spans from entry-level ADSL (where fibre isn't available) to 500Mbps full fibre. Here's the complete range:

FTTC Packages (Fibre to the Cabinet)

Full Fibre Packages (FTTP)

Note: Prices are indicative and may vary based on promotions and availability. Check our Plusnet deals page for current offers.

Full Fibre Launch: A Major Step Forward

Plusnet's introduction of full fibre packages marks a significant milestone for the brand. Previously limited to FTTC speeds capped at 66-80Mbps, customers in eligible areas can now access speeds up to 500Mbps.

Why Plusnet Full Fibre Matters

• Budget-friendly full fibre: Plusnet's Full Fibre 145 at around £27.99/month undercuts BT's equivalent package by approximately £5-8/month
• Same Openreach infrastructure: The fibre quality is identical to BT, EE, and other Openreach-based providers
• No-frills approach: Lower prices reflect simplified packaging without premium TV bundles or add-ons
• Expanding availability: As Openreach continues FTTP rollout, more addresses gain access to Plusnet full fibre

Customer Service & Support

Plusnet's customer service has historically been a strong point, though recent years have seen some changes as the company has grown:

Plusnet Compensation Policy

Plusnet has a compensation policy for service issues, though it's worth understanding the details:

• Delayed activation: £5.25 per day if your service isn't activated by the confirmed date
• Missed appointments: £30.15 if an engineer misses a scheduled appointment
• Loss of service: Compensation for outages over 2 working days
• Delayed repairs: Compensation if repairs take longer than promised

These rates align with Ofcom's Automatic Compensation Scheme, which Plusnet is a signatory to. Compensation is typically applied automatically as account credit.

Plusnet vs BT: Which Should You Choose?

Given that BT owns Plusnet and both use the same Openreach infrastructure, the comparison is particularly relevant. Here's how they differ:

Choose Plusnet If:

• Price is your primary concern
• You don't need speeds above 500Mbps
• You don't want TV or mobile bundles
• You value UK-based customer service
• You prefer no-frills, straightforward service

Choose BT If:

• You want the fastest available speeds (Full Fibre 900)
• You want to bundle with BT TV and/or EE mobile
• You want premium router hardware and Complete WiFi mesh
• The price difference is acceptable for added features

For a detailed breakdown, see our Plusnet vs BT comparison.

Our Verdict: Plusnet in 2025

Plusnet remains an excellent choice for value-conscious broadband customers. The introduction of full fibre packages addresses the previous limitation of speed caps, while maintaining the competitive pricing that defines the brand.

The main trade-offs are clear: you get less premium features, a more basic router, and no TV or mobile bundles. But for households that simply want reliable broadband without paying for extras they won't use, Plusnet delivers.

Frequently Asked Questions