Be Fibre Broadband Reviews 2025
A comprehensive review of Be Fibre broadband. We examine their network technology, real-world speeds, customer service quality, installation experience, and value for money to help you decide if Be Fibre is the right choice for your home.
Review Summary
Quick Verdict: Is Be Fibre Any Good?
Be Fibre is an excellent choice if they're available in your area. As an independent altnet (alternative network) provider building their own full fibre infrastructure, they offer genuinely competitive packages with symmetric upload and download speeds—something Virgin Media and most other major providers can't match.
The standout features are their no mid-contract price rise guarantee (rare in the UK broadband market), symmetric speeds that benefit remote workers and content creators, and competitive pricing. Customer feedback highlights professional installation, consistent speeds, and responsive UK-based support. The main limitation is coverage—they're still expanding their network.
Who is Be Fibre? Background and Company Overview
Be Fibre is a British alternative network (altnet) broadband provider that builds and operates its own full fibre infrastructure. They're part of the wave of newer independent providers bringing genuine fibre-to-the-premises (FTTP) connections to areas underserved by traditional networks.
Unlike Sky, TalkTalk, Plusnet, and many other providers who resell access on the Openreach network, Be Fibre constructs their network from scratch. This vertical integration gives them complete control over infrastructure quality, network performance, and customer experience.
The company focuses specifically on areas where existing broadband infrastructure is poor or non-existent. Rather than competing head-to-head with established providers in well-served urban areas, Be Fibre often brings ultrafast connectivity to communities that have been waiting years for decent broadband.
Be Fibre's Market Position
Be Fibre competes in the premium segment alongside other altnets like Community Fibre and Hyperoptic, offering symmetric full fibre. Their pricing sits below BT Full Fibre while matching or exceeding the specifications. Against cable providers like Virgin Media, they offer a compelling alternative for users who value upload speeds.
Be Fibre Broadband Packages Overview
Be200
200 Mbps
Symmetric speeds for couples and light users. Handles multiple 4K streams effortlessly.
£24/month
View DealBe500
500 Mbps
The sweet spot for families. Fast enough for heavy usage from multiple people.
£32/month
View DealBe1000
900 Mbps
Near-gigabit symmetric for power users and content creators.
£40/month
View DealBe2300
2.3 Gbps
Multi-gigabit speeds with WiFi 6E router for ultimate performance.
£55/month
View DealAll packages include symmetric speeds, WiFi 6 router, free installation, and no mid-contract price rises.
View full package comparison →Be Fibre Speed Performance: Our Assessment
Speed consistency is where Be Fibre truly shines. Because they operate their own network rather than sharing Openreach infrastructure with dozens of other providers, there's significantly less congestion. Customer reviews consistently report speeds very close to advertised rates, even during peak evening hours.
Real-World Speed Test Results
Based on aggregated customer feedback and independent testing, Be Fibre typically delivers:
- Download speeds: 95-100% of advertised speeds via Ethernet
- Upload speeds: 95-100% of advertised speeds (true symmetry)
- WiFi speeds: 60-80% of wired speeds depending on distance and obstacles
- Latency: Typically 5-12ms to UK servers
- Peak time performance: Minimal degradation during 7-10pm hours
This consistency compares favourably to Virgin Media, where some customers report significant slowdowns during peak hours due to contention on the cable network. BT Full Fibre offers similar consistency but typically at a higher price point.
The Symmetric Speed Advantage
Be Fibre's symmetric upload speeds are their headline differentiator. While Virgin Media's Gig1 offers faster downloads (1,130 Mbps), its 52 Mbps upload creates a significant bottleneck for modern usage patterns. Be Fibre's Be1000 provides 900 Mbps in both directions—approximately 17x faster uploads than Gig1.
Customer reviews specifically highlight the upload speed advantage for:
- Video conferencing quality (outgoing video is crisp and stable)
- Cloud backup speed (large backups complete in reasonable timeframes)
- Content creation workflows (YouTube/Twitch uploads are dramatically faster)
- Remote work file transfers (sending large files to colleagues/clients)
Be Fibre Customer Service Review
UK-Based Support
All support staff based in UK call centres with good product knowledge
Response Times
Generally quick phone pickup and reasonable email response times
Issue Resolution
Effective problem-solving with direct access to technical teams
Customer service is often where smaller providers excel, and Be Fibre is no exception. Because they're not dealing with millions of customers like BT or Virgin Media, support tends to be more personalised and effective.
Key themes from customer reviews include:
- UK-based support: All customer service representatives are UK-based with good English and product knowledge
- Direct network access: Because Be Fibre owns their infrastructure, support can directly diagnose and resolve issues rather than raising tickets with third parties
- Reasonable wait times: Most customers report connecting to support within 5-10 minutes during normal hours
- Effective resolution: Technical issues are typically resolved efficiently without multiple calls
The main criticism relates to availability hours—support isn't 24/7, which can be frustrating if issues occur outside business hours. However, this is common among smaller providers and the trade-off is typically better quality support during available hours.
Be Fibre Installation Experience
Installation is a crucial part of the Be Fibre experience because, unlike switching between Openreach-based providers, getting Be Fibre often requires new fibre to be run to your property. Customer reviews are generally positive, though the process requires more involvement than a simple router swap.
What to Expect During Installation
The typical installation process involves:
- Site survey (if needed): For some properties, an engineer may visit first to plan the installation route
- Fibre installation: An engineer runs fibre from the nearest Be Fibre cabinet to your property, typically via underground ducts or overhead where necessary
- Internal installation: The fibre terminates at an ONT (Optical Network Terminal) inside your property, and the WiFi router connects to this
- Testing and handover: The engineer verifies the connection speed and walks you through the setup
Customer Feedback on Installation
- Professional engineers: Reviews consistently praise the professionalism and tidiness of installation work
- Clear communication: Customers report good updates on appointment timing and what to expect
- Flexibility: Engineers often accommodate reasonable placement requests for equipment
- Duration: Most installations complete within 2-4 hours, depending on property complexity
The main frustration some customers experience is scheduling delays—particularly in areas where Be Fibre is still actively building out their network. Wait times can extend to several weeks in some cases. However, once scheduled, the actual installation process receives strong reviews.
Be Fibre Pros and Cons
What Customers Love
- 100% full fibre (FTTP) with no copper
- Symmetric upload and download speeds
- No mid-contract price rises guaranteed
- Competitive pricing vs BT/Virgin
- UK-based customer support team
- WiFi 6 router included at no extra cost
- No data caps or traffic management
- Professional installation teams
- Consistent speeds even at peak times
- Transparent, honest marketing
- Building in underserved areas
- Good value ultrafast packages
Common Criticisms
- Limited coverage area (still expanding)
- 30-month contracts may not suit everyone
- No TV or phone bundle options
- Newer provider with less track record
- Installation can take time to schedule
- No 24/7 customer support
- No landline phone service available
- May need to wait for network build
- Less brand recognition than majors
- No mobile/4G backup option
How Does Be Fibre Compare?
Be Fibre vs Virgin Media
Choose Be Fibre if:
- You need fast uploads (video calls, streaming, uploads)
- You want guaranteed fixed pricing
- Consistent speeds matter more than peak download
Choose Virgin Media if:
- Maximum download speed is your priority
- You want TV bundles included
- Be Fibre isn't available in your area
Be Fibre vs BT Full Fibre
Choose Be Fibre if:
- You want lower monthly costs
- No annual price rises is important
- You prefer independent providers
Choose BT Full Fibre if:
- You want the biggest brand name
- You need TV/phone bundles
- Wider coverage availability
Be Fibre vs Hyperoptic
Choose Be Fibre if:
- You live outside major urban centres
- Guaranteed no price rises matters
- Be Fibre has built in your area
Choose Hyperoptic if:
- You live in an apartment building
- Hyperoptic has existing building coverage
- You want shorter contract options
Why Altnet Providers Score Higher Than Traditional Broadband
Trustpilot ratings reveal a stark divide: independent full fibre providers consistently outperform traditional telecoms giants. Here's how Be Fibre compares.
| Provider | Trustpilot Rating | Reviews | Type |
|---|---|---|---|
| YouFibre | 4.6/5 | 40,000+ | Altnet |
| Vodafone Full Fibre | 4.6/5 | 109,000+ | Hybrid |
| Zzoomm | 4.5/5 | 6,000+ | Altnet |
| Be Fibre | 4.1/5 | 6,360 | Altnet |
| Traditional Providers Below | |||
| Plusnet | 1.9/5 | 12,000+ | Traditional |
| BT | 1.3/5 | 20,000+ | Traditional |
| Virgin Media | 1.3/5 | 102,000+ | Traditional |
| Sky | 1.3/5 | 2,000+ | Traditional |
Why Altnets Score Higher
- Own infrastructure: Direct control over network quality and repairs
- Smaller customer base: More personalised support experience
- Modern technology: 100% full fibre with no legacy systems
- Transparent pricing: Many offer no mid-contract price rises
- UK-based support: Local call centres with product knowledge
Why Traditional Providers Score Lower
- Legacy infrastructure: Reliance on old copper/cable networks
- Millions of customers: Support often feels impersonal
- Complex systems: Tickets passed between departments
- Annual price rises: CPI + increases common
- Outsourced support: Overseas call centres reported
The Bottom Line
Be Fibre's 4.1/5 Trustpilot rating places them firmly in the "altnet advantage" category—scoring 3x higher than Virgin Media, BT, and Sky on customer satisfaction. While they have room for improvement (particularly on phone wait times), the fundamentals of fast speeds, professional installation, and competitive pricing are consistently praised. For customers frustrated with traditional providers, switching to an altnet like Be Fibre often results in a dramatically better experience.
Real Customer Reviews from Trustpilot
Based on 6,360 verified reviews • 71% 5-star, 7% 4-star, 3% 3-star, 16% 1-star
What Customers Love
"Great technology. Excellent value for money. Good customer service. I recently upgraded my Be Fibre broadband speed to their Be1000 product. The process was simple and I got a great deal. Vicky from the support team followed the upgrade process through from start to finish."
— Verified Customer
"Fast and effective control. Spoke to humans and not a computer system. Workmen were extremely friendly, helpful and polite. All work was carried out on time and without any fuss or mess. Faster and cheaper than our previous provider."
— Verified Customer
"My gamer son enjoys fast speeds without interruptions with the connection remaining stable even during peak times. Very pleased with the service provided, just renewed my contract with Adam today."
— Verified Customer
"We have been using BeFibre for a couple of years now and have found them both fabulous and cheaper than our previous PlusNet deal which all went pear shaped when BT took over."
— Verified Customer
"Great process. Very professional. Had an upgrade to Sky Fibre 100, rubbish. Half the price for 10x faster with BeFibre. From start to finish - the talk on the phone to installation excellent."
— Verified Customer
"The installation was great, the engineer was helpful, polite, and tidied up after himself. Having used for several years it was a no brainer to stay when my contract was out."
— Verified Customer
Common Criticisms
"Support on weekend non-existent. Good reliable connection however... existing customer number - was number 3 for more than an hour 3 times. I tried three separate times and never got past number 3 in the queue."
— Anonymous Customer
"Been a customer for 3 years. Sadly, the company seems to have dropped off in its customer service - phone never gets answered and DMs through X/Twitter get an auto reply that they will respond but never do."
— Anonymous Customer
"The network is down for more than an hour and I am waiting in the queue for customer services for more than 20 minutes. I am just thinking whether BeFibre have customer support team at their end or not."
— Anonymous Customer
"Don't be fooled by the sales patter! The installation process for my WiFi has been shambolic. I was told the installer would come to my home, install everything, ensure it was working and I was happy before leaving, this did not happen."
— Anonymous Customer
"Although we was caller no3 it actually took 25 mins to actually speak to a staff member. After security side sorted he soon sorted the question I had asked, very pleasant guy."
— Anonymous Customer
"It wasn't all plain sailing, but in the end all was well. I was unlucky that my cable duct was blocked. I had to have my lawn and block paving dug up. Your contractors worked very hard and got the fibre installed."
— Verified Customer
Key Takeaways from Customer Reviews
Most Praised:
- • Named staff members for excellent service
- • Fast, reliable speeds as advertised
- • Professional installation engineers
- • Much better value than BT/Sky
Most Criticised:
- • Long phone wait times (25+ mins reported)
- • Weekend support availability lacking
- • Some installation inconsistencies
- • Response times can be slow when busy
Be Fibre Reviews FAQ
Is Be Fibre a reliable broadband provider?
Yes, Be Fibre has built a strong reputation for reliability in the areas they serve. Because they operate their own network infrastructure, they have direct control over quality and maintenance. Customer reviews consistently praise their consistent speeds and uptime. The main reliability consideration is that they're a newer provider, so they have less long-term track record than established names like BT.
How does Be Fibre compare to BT in reviews?
Be Fibre generally scores well against BT for value, offering similar symmetric full fibre speeds at lower monthly prices without annual price increases. Customer service reviews are comparable or better due to Be Fibre's smaller scale enabling more personalised support. BT has advantages in coverage breadth and bundle options. If both are available in your area and you primarily want broadband, Be Fibre typically offers better value.
What do customers say about Be Fibre installation?
Customer reviews of Be Fibre installation are predominantly positive. Engineers are described as professional, tidy, and accommodating of placement requests. The main criticism is scheduling wait times in some areas—particularly where network build-out is ongoing. Once scheduled, the actual installation typically takes 2-4 hours and receives good feedback.
Is Be Fibre customer service any good?
Be Fibre customer service reviews are generally positive. Key strengths include UK-based support staff, reasonable phone wait times, and effective issue resolution. Because Be Fibre owns their infrastructure, support can directly diagnose problems rather than raising tickets with third parties. The main criticism is that support isn't 24/7, which can be frustrating for issues outside business hours.
What's the Be Fibre Trustpilot rating?
Be Fibre maintains a positive Trustpilot profile with ratings typically around 4+ stars. Common praise points include speed consistency, professional installation, and value for money. Negative reviews most often cite installation delays or coverage limitations. As with any provider, individual experiences vary, but the overall trend is positive.
Are Be Fibre speeds as advertised?
Yes, Be Fibre consistently delivers speeds very close to advertised rates. Customers report receiving 95-100% of advertised speeds via Ethernet connection, with minimal degradation during peak hours. This consistency is a key advantage over providers sharing congested wholesale networks. WiFi speeds depend on your environment but typically reach 60-80% of wired speeds.
What are the main complaints about Be Fibre?
The most common complaints about Be Fibre relate to coverage limitations (they're still expanding) and 30-month contract lengths. Some customers report installation scheduling delays, particularly in areas where network build is ongoing. A minority mention wanting TV or phone bundles, which Be Fibre doesn't offer. Speed and reliability complaints are relatively rare.
Would reviewers recommend Be Fibre?
The majority of Be Fibre customers would recommend the service. Key recommendation drivers include symmetric speeds (especially for remote workers/content creators), the no-price-rise guarantee, competitive pricing, and good customer service. Those who wouldn't recommend typically cite coverage limitations or preference for bundle options with TV/phone.
Our Final Verdict
Be Fibre earns a solid 4.1/5 Trustpilot rating from 6,360 verified reviews—placing them significantly above traditional providers like Virgin Media (1.3/5), BT (1.3/5), and Sky (1.3/5). This "altnet advantage" reflects their modern full fibre infrastructure and customer-focused approach.
Their combination of symmetric speeds, no-price-rise guarantee, competitive pricing, and UK-based support makes them an excellent alternative to the major providers. For remote workers, content creators, and households that value upload performance, Be Fibre offers capabilities that Virgin Media simply cannot match.
The main criticisms from reviews relate to phone wait times during busy periods and limited weekend support. Coverage is also restricted to areas where they've built their network. However, when comparing their 71% 5-star review rate to traditional providers, Be Fibre clearly delivers a superior customer experience.
Bottom line: Be Fibre delivers excellent full fibre broadband at competitive prices, scoring 3x higher than BT/Virgin Media on customer satisfaction. Highly recommended where available.
Check Be Fibre Availability
See if Be Fibre's full fibre broadband is available at your address. Symmetric speeds, no price rises, and competitive pricing await.